{"id":18,"date":"2026-03-24T04:47:18","date_gmt":"2026-03-24T04:47:18","guid":{"rendered":"https:\/\/xn--xk3by4rn0a284a9ha.com\/index.php\/2026\/03\/24\/%ea%b3%a0%ec%86%8c%ec%9e%a5-%ec%9e%91%ec%84%b1%eb%b2%95-%ec%8b%a4%ec%a0%84-%ea%b0%80%ec%9d%b4%eb%93%9c%ec%99%80-%ec%96%91%ec%8b%9d-%ec%95%88%eb%82%b4\/"},"modified":"2026-03-24T05:57:41","modified_gmt":"2026-03-24T05:57:41","slug":"complaint-writing-guide","status":"publish","type":"post","link":"https:\/\/xn--xk3by4rn0a284a9ha.com\/index.php\/18\/","title":{"rendered":"\uace0\uc18c\uc7a5 \uc791\uc131\ubc95: \uc2e4\uc804 \uac00\uc774\ub4dc\uc640 \uc591\uc2dd \uc548\ub0b4"},"content":{"rendered":"\n<div class=\"wp-block-group has-border-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"border-color:#0d1b2a;border-width:2px;border-radius:8px;background-color:#f0f4f8;padding-top:20px;padding-right:24px;padding-bottom:20px;padding-left:24px\">\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#0d1b2a\">\ud83d\udccb \uace0\uc18c\uc7a5 \uc791\uc131 \uc804 \uc900\ube44 \uccb4\ud06c\ub9ac\uc2a4\ud2b8<\/h3>\n\n\n<p><strong>\u25a1 \ud53c\ud574 \uc0ac\uc2e4 \uc2dc\uac04\uc21c \uc815\ub9ac<\/strong> \u2192 <strong>\u25a1 \uc99d\uac70\uc790\ub8cc \ubaa9\ub85d \uc791\uc131<\/strong> (\uc0ac\uc9c4\u00b7\uc601\uc0c1\u00b7\uc9c4\ub2e8\uc11c\u00b7\ub300\ud654\uae30\ub85d) \u2192 <strong>\u25a1 \uac00\ud574\uc790 \uc778\uc801\uc0ac\ud56d \ud655\uc778<\/strong> \u2192 <strong>\u25a1 \uc801\uc6a9 \ubc95\uc870\ud56d \ud2b9\uc815<\/strong> \u2192 <strong>\u25a1 \ucc98\ubc8c \uc758\uc0ac \uba85\ud655\ud788 \uae30\uc7ac<\/strong><\/p>\n\n\n<p style=\"font-size:14px\"><em>\ud83d\udca1 \uad6c\ub450 \uc2e0\uace0\ubcf4\ub2e4 \uc11c\uba74 \uace0\uc18c\uc7a5\uc774 \uc218\uc0ac \uac1c\uc2dc\uc5d0 \ud6e8\uc52c \ud6a8\uacfc\uc801\uc785\ub2c8\ub2e4. \uc99d\uac70\ub294 \ube60\uc9d0\uc5c6\uc774 \ucca8\ubd80\ud558\uc138\uc694.<\/em><\/p>\n\n<\/div>\n\n\n\n<p>\ubc94\uc8c4 \ud53c\ud574\ub97c \uc785\uace0 \uac00\ud574\uc790\ub97c \ucc98\ubc8c\ubc1b\uac8c \ud558\ub824\uba74 \uace0\uc18c\uc7a5\uc744 \uc791\uc131\ud558\uc5ec \uc218\uc0ac\uae30\uad00\uc5d0 \uc81c\ucd9c\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uc18c\uc7a5 \uc791\uc131\uc774 \ucc98\uc74c\uc774\ub77c \uc5b4\ub835\uac8c \ub290\uaef4\uc9c0\uc2e4 \uc218 \uc788\uc9c0\ub9cc, \ud575\uc2ec \uc694\uc18c\ub9cc \uc54c\uba74 \ucda9\ubd84\ud788 \uc791\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. \uace0\uc18c\uc7a5\uc758 \uae30\ubcf8 \uad6c\uc131<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u2460 \ub2f9\uc0ac\uc790 \ud45c\uc2dc<\/h3>\n\n\n<p><strong>\uace0\uc18c\uc778<\/strong>(\ud53c\ud574\uc790)\uc758 \uc131\uba85, \uc8fc\ubbfc\ub4f1\ub85d\ubc88\ud638, \uc8fc\uc18c, \uc5f0\ub77d\ucc98\ub97c \uae30\uc7ac\ud569\ub2c8\ub2e4. <strong>\ud53c\uace0\uc18c\uc778<\/strong>(\uac00\ud574\uc790)\uc758 \uc778\uc801\uc0ac\ud56d\uc744 \uc544\ub294 \ub300\ub85c \uae30\uc7ac\ud569\ub2c8\ub2e4. \uac00\ud574\uc790\ub97c \ubaa8\ub974\ub294 \uacbd\uc6b0 &#8220;\uc131\uba85\ubd88\uc0c1\uc790&#8221;\ub85c \uae30\uc7ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u2461 \uace0\uc18c \ucde8\uc9c0<\/h3>\n\n\n<p>&#8220;\ud53c\uace0\uc18c\uc778\uc744 [\ud574\ub2f9 \uc8c4\uba85]\uc73c\ub85c \uace0\uc18c\ud558\uc624\ub2c8 \ucc98\ubc8c\ud558\uc5ec \uc8fc\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.&#8221;\ub77c\uace0 \uae30\uc7ac\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u2462 \ubc94\uc8c4 \uc0ac\uc2e4<\/h3>\n\n\n<p>\uac00\uc7a5 \uc911\uc694\ud55c \ubd80\ubd84\uc785\ub2c8\ub2e4. \uc721\ud558\uc6d0\uce59(\ub204\uac00, \uc5b8\uc81c, \uc5b4\ub514\uc11c, \ubb34\uc5c7\uc744, \uc5b4\ub5bb\uac8c, \uc65c)\uc5d0 \ub530\ub77c \uad6c\uccb4\uc801\uc73c\ub85c \uae30\uc7ac\ud569\ub2c8\ub2e4.<\/p>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc77c\uc2dc<\/strong> \u2013 &#8220;2026\ub144 O\uc6d4 O\uc77c \uc624\ud6c4 O\uc2dc\uacbd&#8221;<\/li>\n<li><strong>\uc7a5\uc18c<\/strong> \u2013 &#8220;\uc11c\uc6b8\ud2b9\ubcc4\uc2dc \u25cb\u25cb\uad6c \u25cb\u25cb\ub3d9 \u25cb\u25cb\ubc88\uc9c0 \u25cb\u25cb \uc55e \ub3c4\ub85c&#8221;<\/li>\n<li><strong>\ubc29\ubc95<\/strong> \u2013 \uad6c\uccb4\uc801\uc778 \ubc94\ud589 \uc218\ub2e8\uacfc \ubc29\ubc95<\/li>\n<li><strong>\ud53c\ud574 \ub0b4\uc6a9<\/strong> \u2013 \uc2e0\uccb4\uc801\u00b7\uc815\uc2e0\uc801\u00b7\uc7ac\uc0b0\uc801 \ud53c\ud574<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u2463 \uc99d\uac70\uc790\ub8cc<\/h3>\n\n\n<p>\uac00\uc9c0\uace0 \uc788\ub294 \uc99d\uac70\ub97c \ubaa9\ub85d\uc73c\ub85c \uc815\ub9ac\ud558\uc5ec \ucca8\ubd80\ud569\ub2c8\ub2e4(\uc9c4\ub2e8\uc11c, \uc0ac\uc9c4, \ub179\uc74c\ud30c\uc77c, \ubb38\uc790\ub0b4\uc5ed, CCTV \ub4f1).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. \uc81c\ucd9c \ubc29\ubc95<\/h2>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uacbd\ucc30\uc11c<\/strong> \u2013 \uac00\uae4c\uc6b4 \uacbd\ucc30\uc11c \ubbfc\uc6d0\uc2e4\uc5d0 \uc9c1\uc811 \uc81c\ucd9c<\/li>\n<li><strong>\uac80\ucc30\uccad<\/strong> \u2013 \uad00\ud560 \uc9c0\ubc29\uac80\ucc30\uccad\uc5d0 \uc9c1\uc811 \uc81c\ucd9c<\/li>\n<li><strong>\uc6b0\ud3b8 \uc81c\ucd9c<\/strong> \u2013 \uc6b0\ud3b8\uc73c\ub85c\ub3c4 \uc81c\ucd9c \uac00\ub2a5 (\ub0b4\uc6a9\uc99d\uba85 \uad8c\uc7a5)<\/li>\n<li><strong>\uc628\ub77c\uc778<\/strong> \u2013 \uacbd\ucc30\uccad ECRM(\uc0ac\uc774\ubc84\uc218\uc0ac\uad6d)\uc744 \ud1b5\ud574 \uc628\ub77c\uc778 \uc811\uc218 \uac00\ub2a5<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. \uace0\uc18c \uae30\uac04 (\uacf5\uc18c\uc2dc\ud6a8)<\/h2>\n\n\n<p>\ub300\ubd80\ubd84\uc758 \ubc94\uc8c4\ub294 \uacf5\uc18c\uc2dc\ud6a8 \ub0b4\uc5d0 \uace0\uc18c\ud574\uc57c \ud569\ub2c8\ub2e4. \uc8fc\uc694 \ubc94\uc8c4\ubcc4 \uacf5\uc18c\uc2dc\ud6a8\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n<figure class=\"wp-block-table\"><table><tbody>\n<tr><td><strong>\uc0b4\uc778\uc8c4<\/strong><\/td><td>\uacf5\uc18c\uc2dc\ud6a8 \uc5c6\uc74c<\/td><\/tr>\n<tr><td><strong>\uac15\ub3c4\u00b7\uac15\uac04<\/strong><\/td><td>15\ub144<\/td><\/tr>\n<tr><td><strong>\uc0ac\uae30\u00b7\ud6a1\ub839<\/strong><\/td><td>10\ub144<\/td><\/tr>\n<tr><td><strong>\ud3ed\ud589\u00b7\ud611\ubc15<\/strong><\/td><td>5\ub144<\/td><\/tr>\n<tr><td><strong>\ubaa8\uc695<\/strong><\/td><td>1\ub144<\/td><\/tr>\n<\/tbody><\/table><\/figure>\n\n\n\n<p><strong>\uace0\uc18c\uc7a5 \uc791\uc131\uc774 \uc5b4\ub824\uc6b0\uc2dc\uba74<\/strong> \ubc95\ub960\uad6c\uc870\uacf5\ub2e8(132)\uc5d0\uc11c \ubb34\ub8cc\ub85c \ub3c4\uc6c0\uc744 \ubc1b\uc73c\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udccb \uace0\uc18c\uc7a5 \uc791\uc131 \uc804 \uc900\ube44 \uccb4\ud06c\ub9ac\uc2a4\ud2b8 \u25a1 \ud53c\ud574 \uc0ac\uc2e4 \uc2dc\uac04\uc21c \uc815\ub9ac \u2192 \u25a1 \uc99d\uac70\uc790\ub8cc \ubaa9\ub85d \uc791\uc131 (\uc0ac\uc9c4\u00b7\uc601\uc0c1\u00b7\uc9c4\ub2e8\uc11c\u00b7\ub300\ud654\uae30\ub85d) \u2192 \u25a1 \uac00\ud574\uc790 \uc778\uc801\uc0ac\ud56d \ud655\uc778 \u2192 \u25a1 \uc801\uc6a9 \ubc95\uc870\ud56d \ud2b9\uc815 \u2192 \u25a1 \ucc98\ubc8c \uc758\uc0ac \uba85\ud655\ud788 \uae30\uc7ac \ud83d\udca1 \uad6c\ub450 \uc2e0\uace0\ubcf4\ub2e4 \uc11c\uba74 \uace0\uc18c\uc7a5\uc774 \uc218\uc0ac \uac1c\uc2dc\uc5d0 \ud6e8\uc52c \ud6a8\uacfc\uc801\uc785\ub2c8\ub2e4. \uc99d\uac70\ub294 \ube60\uc9d0\uc5c6\uc774 \ucca8\ubd80\ud558\uc138\uc694. \ubc94\uc8c4 \ud53c\ud574\ub97c \uc785\uace0 \uac00\ud574\uc790\ub97c \ucc98\ubc8c\ubc1b\uac8c \ud558\ub824\uba74 \uace0\uc18c\uc7a5\uc744 \uc791\uc131\ud558\uc5ec \uc218\uc0ac\uae30\uad00\uc5d0 \uc81c\ucd9c\ud574\uc57c [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,4],"tags":[],"class_list":["post-18","post","type-post","status-publish","format-standard","hentry","category-legal-info","category-report-procedure"],"_links":{"self":[{"href":"https:\/\/xn--xk3by4rn0a284a9ha.com\/index.php\/wp-json\/wp\/v2\/posts\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xn--xk3by4rn0a284a9ha.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xn--xk3by4rn0a284a9ha.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xn--xk3by4rn0a284a9ha.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xn--xk3by4rn0a284a9ha.com\/index.php\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":1,"href":"https:\/\/xn--xk3by4rn0a284a9ha.com\/index.php\/wp-json\/wp\/v2\/posts\/18\/revisions"}],"predecessor-version":[{"id":42,"href":"https:\/\/xn--xk3by4rn0a284a9ha.com\/index.php\/wp-json\/wp\/v2\/posts\/18\/revisions\/42"}],"wp:attachment":[{"href":"https:\/\/xn--xk3by4rn0a284a9ha.com\/index.php\/wp-json\/wp\/v2\/media?parent=18"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xn--xk3by4rn0a284a9ha.com\/index.php\/wp-json\/wp\/v2\/categories?post=18"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xn--xk3by4rn0a284a9ha.com\/index.php\/wp-json\/wp\/v2\/tags?post=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}